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Here are the top 5 questions asked

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How to pay with a prepaid credit card ?

To pay with a prepaid card you must first check the box in the VIP Membership section before selecting your package.
For the name of the holder you must write exactly what is it written in the bottom of the card and not your name.
You then enter the numbers without spaces, including for the expiration date.

How do i find my password ?

To find your password go to the home page and click on: "Forgot you password ?". Complete what is requested and you will receive the informations on your email. It can be in your junk mail.

How do i stop to receive notifications ?

To stop receiving notifications in your email or on Jalf you must click on the menu "My options" (Advanced options on mobile) and then "Notifications" and you will see all your message options.

How do i delete my profile ?

To unsubscribe you must go to the "My Options" menu (Advanced options on mobile). Then you go to "Delete your jalf profile"

How do i change my username ?

You will find this option in "My options" section (Advanced options on mobile) and "Change your username". You enter the new desired name and check the availability, if it is available you click on the green hook to confirm the change.

How do i edit my profile ?

To modify your profile you must click on the "My profile" menu, make the desired changes and click "Save changes" at the top or bottom of the page.

Frequently asked questions

99% of the answers to your questions are in the FAQ, take a few minutes to consult it and you will quickly find the solution to your problem.


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Support- Form

Help us process your request as quickly as possible by writing :



Réalisations TrémaR inc.
PO Box 29003
Québec, Québec
Canada, G1B 3V7

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